Maintenance Manual

Recordings
Desktop Configuration Administration
166
Assigning Columns
TASK
1. In the navigation tree, select the Recordings > Desktop Configuration node.
S
TEP RESULT: The Recordings Contact Information tab on the Desktop
Configuration Administration window appears.
2. Choose one of the following tabs:
– Organization Fields
– Evaluation Fields
– Date Fields
– Contact Fields
– Analysis Fields
– User Defined Metadata Fields
3. Choose one of the following options to configure the fields that will appear in
Workforce Optimization.
– To move all columns to the Available Columns list, click <<.
– To move all columns to the Show Columns list, click >>.
– To move multiple contiguous columns to the Available Columns list, click
the first column and shift-click the last column you want from the Show
Column list and then click <.
– To move multiple contiguous columns to the Show Columns list, click the
first column and shift-click the last column you want from the Available
Column list and then click >.
– To move multiple non-contiguous columns in the Available Columns list to
the Show Columns list, use the Ctrl key to select each column, and then
click >.
– To move multiple non-contiguous columns in the Show Columns list to the
Available Columns list, use the Ctrl key to select each column, and then
click <.
A
DDITIONAL INFORMATION: Columns in the Available Columns list always appear in
alphabetical order.
4. Click Save.