Maintenance Manual

Recordings
Desktop Configuration Administration
164
Reason The reason the contact was recorded as set in the recording rule
(Archive, First, Last, Longest, Shortest, Random, Logging, Tagged,
Performance, and New Employee).
Recording Type The recording type associated with this device. The valid value in the
Recording Type field are:
• Server Recording—Contact was recorded using Server Recording
(SPAN).
• Network Recording—Contact was recorded using Network
Recording.
• Multiple Registration—Contact was recorded using Multiple
Registration method. This method allows you to programmatically
add participants to an existing call.
• Single Step Conference—Contact was recorded using Single Step
Conferencing method. This method allows you to choose register
up to three devices at a single, softphone-enabled extension.
• Unknown—Contact was recorded prior to 8.7 or the recording type
could not be determined.
• Endpoint—Contact was recorded using Endpoint recording.
• MediaSense Recording—Contact was recorded using
MediaSense Recording.
State The current evaluation state of the recording. The valid values in the
State field are:
• Scored—Contacts that are claimed by an evaluator, fully scored,
and, if approval is required, are approved.
• Unscored—Contacts that are as yet unclaimed by an evaluator
and unscored.
• In Progress—Contacts that are claimed by an evaluator but which
are not yet completely scored
• Needs Approval—Contacts that are claimed by an evaluator, are
fully scored, and are awaiting approval.
Training The contact has been marked as an training contact. The valid values
in the Training field are:
•Yes
•No
Field Definition