Maintenance Manual

Recordings
Desktop Configuration Administration
163
Date Fields
The Date Fields tab lists the available fields. All fields appear in the Show Columns list
by default.
Contact Fields
The Contact Fields tab lists the available fields. All fields appear in the Show Columns
list by default.
Field Definition
Date The contact date.
Time The time of the contact.
Time Zone The time zone where the contact was recorded.
Field Definition
Call Duration The duration of the contact (length of time between call answered
and call dropped) in HH:MM:SS.
Called Number The number of the phone that received the call. Displays “unknown”
if the called number is unlisted or blocked.
Calling Number The number of the phone that made the call. Displays “unknown” if
the calling number is unlisted or blocked.
Contact Type The type of contact. The valid values in this field are:
• Call—A contact with a call recording
• Non-Call—A contact without call recording
HR The contact has been marked as an HR contact. The valid values in
the HR field are:
•Yes
•No
ID The contact’s ID.
Line The extension the agent used to answer the call.