Maintenance Manual

Recordings
Desktop Configuration Administration
162
Organization Fields
The Organization Fields tab lists the available fields. All fields appear in the Show
Columns list by default.
Evaluation Fields
The Evaluation Fields tab lists the available fields. All fields appear in the Show
Columns list by default.
Field Definition
Agent ID The agent’s ID.
First Name The agent’s first name.
Group Name The name of the group.
Last Name The agent’s last name.
Team Name The name of the team.
Field Definition
% Score The evaluation score given to the contact.
Approved By The name of the manager or supervisor who approved the
evaluation.
Date Evaluated The date when the contact recording was evaluated.
Evaluation
Calibration
The contact evaluation is marked for calibration.
Evaluation Form The name of the evaluation form used to score the contact recording.
Evaluator Name The name of the evaluator.