Maintenance Manual

Recordings
Desktop Configuration Administration
161
Desktop Configuration Administration
Desktop Configuration Administration controls the fields that appear in the Recordings
application for Workforce Optimization for agents, knowledge workers, and
supervisors. Evaluators, archive users, and managers can configure any field
(regardless of the Desktop Configuration Administration settings).
The available fields appear under the following categories:
• Organization Fields
• Evaluation Fields
• Date Fields
• Contact Fields
• Analysis Fields
• User Defined Metadata Fields
When you add a new metadata field, it appears in the Show Columns list by default,
unless modified by the Quality Management Administrator. On upgrade, the existing
metadata files appear in the Available Columns list, unless modified by the Quality
Management Administrator.
Field Description
Available
Columns
Lists the fields that will not appear in the Recordings table in Workforce
Optimization. Fields in the Available Columns list always appear in
alphabetical order.
Show Columns Lists the fields that will appear in the Recordings table in Workforce
Optimization. You can configure the order in which fields appear in this list
using the arrow keys.