Maintenance Manual

Recordings
Archive Workflows
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6. Click Add to specify the phone numbers you want to filter.
S
TEP RESULT: The Number dialog box appears.
7. Enter the numbers you want to filter. You can enter:
– Specific numbers (for example, 6125551212)
– Number ranges using wildcards (for example, 612*, where the * wildcard
represents any number of digits, or 612555????, where the ? wildcard
represents a single digit)
– The * wildcard to record all calls
A
DDITIONAL INFORMATION: The numbers cannot contain dashes or parentheses, and
must be between 1 and 16 characters long.
8. Click Save to save the classifier settings.
Managing Archive Workflows
TASK
• To edit an existing archive workflow, select the workflow you want to
modify under Archive > Workflows, complete your changes, and then
click Save.
S
TEP RESULT: Quality Management Administrator saves the changes to the
modified workflow.
The modified workflow goes into effect after the agents assigned to the workflow
log out and log back in to their Windows session, or after the configured End of Day.
• To delete an archive workflow, select the workflow you want to modify
under Archive > Workflows, click Delete, and then click Yes to dismiss
the Confirm Deletion dialog box.
S
TEP RESULT: Quality Management Administrator deletes the archive workflow.
The deleted workflow goes into effect after the agents assigned to the workflow log
out and log back in to their Windows session, or after the configured End of Day.
NOTE: Once a workflow is deleted, you cannot adjust the retention times
for calls associated with a workflow.