Maintenance Manual

Recordings
Archive Workflows
151
Field Description
Archive
Workflows
Lists the existing archive workflows. To modify the workflows that appear
in this list, choose one of the following options.
•New—Add a new workflow to the list.
• Rename—Change the name of an existing workflow.
• Delete—Remove a workflow from the list.
Rename and Delete are enabled when you select an archive workflow
from the list.
End of Day The End of Day is when the uploading process begins. Recording still
continues, but those recordings are uploaded after the next End of Day.
Enter the time for the end of the work day in 24-hour format.
If the options are changed during the day, they do not go into effect until
the archive workflow is reloaded just before the End of Day.
If the Immediate Record Upload check box is selected, the End of Day time
only applies to recordings made by the Server Recording (SPAN) service.
Immediate
Upload
(Desktop
Recording
Only)
When this check box is selected, Desktop Recordings (Endpoint)
associated with this workflow are immediately uploaded after the
recording completes. When the check box is clear, the normal upload
setting rules are in effect. It is possible, however, that Desktop Recordings
waiting for upload can be lost if an agent’s PC crashes. Enabling
immediate uploading prevents this problem.
If you change the Immediate Upload option during the day, the change
does not go into effect until the archive workflow is reloaded after the End
of Day.
NOTE: Immediate Upload does not apply to recordings made by the Server
Recording (SPAN) or Network Recording service.
Recording
Retentions
Set the length of time you want the various types of recordings to be
retained.
Available
Teams
Available teams appear in this list.
Assigned
Teams
Teams assigned to this archive workflow appear in this list. A team can
belong to only one archive workflow at a time.
NOTE: A team can belong to one archive workflow and one quality
management workflow.