Maintenance Manual

Getting Started
Changing the Administrator Password
14
Changing the Administrator Password
PREREQUISITE
The administrator password must be between 1 and 32 alphanumeric characters long.
It is case sensitive.
The password should remain confidential. If your password is no longer confidential,
change the password. Follow these steps to change it.
TASK
1. From the menu bar, choose Settings > Change Administrator Password.
S
TEP RESULT: The Change Password dialog box appears.
2. Type your old password, a new password, and the new password again to confirm
it, and then click OK.
Synchronizing Databases
PREREQUISITE
If you chose to synchronize users with an Automated Call Distributor (ACD) when
configuring Quality Management, you must configure the ACD as follows:
Set up teams, agents, supervisors, and devices in Cisco Unified Contact Center Express
(Unified CCX).
Quality Management automatically synchronizes the following databases at 10-minute
intervals.
• Unified CCX database.
• Quality Management database.
Use this task if you need to manually synchronize the databases.
TASK
1. On the menu bar, choose File > Synchronize Databases.
S
TEP RESULT: The synchronization process starts. While the process is running,
Quality Management changes the menu option from Synchronize Databases to
Synchronize Databases (Running) and disables the option.