Maintenance Manual

Recordings
Quality Management Workflows
127
STEP RESULT: Quality Management Administrator adds the new rule to the workflow
navigation tree underneath the Ringing event and the What, Who, and When tabs
appear (Figure 30).
Figure 30. Rule Configuration window—What tab
NOTE: As with classifiers, multiple rules may be set up and ordered from
least to most specific.
4. On the What tab, select the calls you want to record.
5. Click the Who tab.
S
TEP RESULT: The Who tab on the Rule Configuration window appears.
6. Select either Agent or Team from the Select Who drop-down list.
7. In the Available Agents/Available Teams section, select the agent or team you want
the workflow to apply to, and use the arrow buttons to move those agents or teams
to the Assigned section.
8. Click the When tab.
S
TEP RESULT: The When Tab on the Rule Configuration window appears.