Maintenance Manual

Recordings
Quality Management Workflows
120
Classifier Configuration
Use the Classifier Configuration: <workflow name> window (Figure 29) to create,
rename, or delete classifiers for a quality management workflow.
Figure 29. Workflow Classifier Configuration: <workflow name> window
Field/Option Description
Evaluation
Form
Select the form you want to use to evaluate the recorded calls.
Record Select this option to record calls, and then choose from the following
options:
• 100% Recording Logging
• Inbound
•Outbound
100% QM
Logging
Select this option if you want to configure a classifier that does not use
rules, but rather records all calls defined by the classifier. If you clear this
check box, you must configure at least one rule for a Ringing Event. See
“Setting up Rules for a Classifier’s Ringing Event” on page 126 for more
information.