Maintenance Manual

Recordings
About Workflows
116
In this example, for an archive workflow, a call must meet the called number condition
and then the call direction condition of Classifier 1. If the call does not meet the called
number condition, the workflow moves on to Classifier 2.
Once a contact matches a classifier, the workflow will not move on to another classifier.
Figure 27. Classifier execution order in an archive workflow
Configure a Classifier to Allow Agents to Selectively Tag Calls
When you configure archive or quality management wo
rkflows, calls are automatically
recorded from the beginning. To allow agents to selectively tag calls for recording using
the Tag command, choose the Don’t Record option to disable uploading of recorded
calls when configuring a classifier for the workflow.
Configure a Do Not R
e
cord Classifier
You can exclude specific phone numbers or area codes from recording by choosing the
Don’t Record option. For example, you can choose to exclude outbound calls to
California.