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Maintenance Manual

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Workforce Optimization Workforce Management 9.0(1)
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Recordings
About Workflows
115
Once a contact matches a classifier (and does or does not match any of those
classifier’s rules), the workflow will not move on to another classifier.
Figure 26. Classifier execution order in a quality management workflow
Qualifiers Example for an Archive Workflow
Classifier 1:
• Called number = 20??
•Inbound
Classifier 2:
• Called number = * (all)
• Outbound