Maintenance Manual

Recordings

About Workflows

113

Quality Management Workflow Retention

Quality Management allows quality management contacts to be retained according to

the limits shown in Table 36.

Table 36. Recording retention periods for quality management workflows

Archive Workflow Retention

Quality Management allows archive workflow contacts to be retained according to the

limits shown in Table 37.

Table 37. Contact retention periods for archive workflows

About Workflows

There are two types of workflows: quality management workflows and archive

workflows. A workflow allows you to specify rules and classifiers to designate the types

of contacts you want to record. Use quality management workflows to specify types of

Recording Type Retention Period

Scored 1 day—unlimited (default = 30 days)

Unscored 1 day—unlimited (default = 30 days)

HR 1 month—unlimited (default = 6 months)

Training 1 month—unlimited (default = 6 months)

Tagged 1 month—unlimited (default = 120 months)

Metadata 13 months

a. You cannot change the recording retention period for metadata.

Recording Type Retention Period