Maintenance Manual

Personnel
Team Administration
104
STEP RESULT: A dialog box asks you to confirm that you want to delete the selected
non-ACD user.
4. Click Yes.
S
TEP RESULT: The non-ACD user is deleted.
Team Administration
The Team Administration window (Figure 24) enables you to:
• View the agents and supervisors belonging to a selected team.
• Assign non-ACD supervisors to a team of ACD agents.
• Create, rename, and remove non-ACD teams.
• Assign knowledge workers, ACD supervisors, and non-ACD supervisors to
teams.
Figure 24. Team Administration window
Assign agents and ACD supervisors to teams in Unified CCX. You cannot change team
assignments in Quality Management Administrator. You can assign non-ACD
supervisors to an ACD team in Quality Management Administrator.