Maintenance Manual

Personnel
User Administration
103
2. Select the users whose license status you want to change.
– Use Shift + Click to select contiguous rows in the list of users.
– Use Ctrl + Click to select non-contiguous rows in the list of users.
3. Select the license type you want to assign to the selected users and click OK. The
possible recording types are:
–AQM
–AQMA
–QM
–CR
– Unlicensed—Removes a license from a user.
S
TEP RESULT: The license is assigned to the users. The users can log into Workforce
Optimization and the users can be recorded.
NOTE: Changes in license status go into effect the next time the user
attempts to log in.
Deleting a Unified CCX User
You cannot delete an Unified CCX user from Quality Management. You can only delete
a Unified CCX user from the Unified CCX system. However, you can unlicense a Unified
CCX user, which means that the user cannot log in to Workforce Optimization and the
user will not be recorded.
Deleting a Non-ACD User
Use this task to delete a non-ACD user.
TASK
1. Select the non-ACD user you want to delete on one of the tabs in the User
Administration window.
2. Disable all roles assigned to the non-ACD user, remove any team associations and
group associations, and then click Save.
3. Click Delete User.