Maintenance Manual

Personnel

User Administration

100

ADDITIONAL INFORMATION: The Windows login name must be unique, but users can

have the same first and last names. It must be between 1 and 64 characters long,

cannot consist entirely of spaces, and cannot include these characters: / \ [ ] : ; "

| = , + * ? < > ( )

3. If necessary, assign the user the Evaluator, Archive User, and/or Manager role by

selecting the check boxes next to those roles.

– If you assigned the Manager role, you can now assign a group to the

manager by clicking Add under the Manager’s Groups section and

selecting the appropriate group.

– If you assigned the Supervisor role, you can now assign a team to the

supervisor by clicking Add under the Supervisor’s ACD Teams section

and/or Supervisor’s QM Team and selecting the appropriate team.

4. Click Save.

DDITIONAL INFORMATION: The ACD user is removed from the Not Configured User tab

and appears under the tab for each role that you assigned to the ACD user. For

instance, if you assigned the ACD user to the evaluator role, the ACD user appears

under both the Agents tab and the Evaluators tab.

NOTE: The ACD users initially appear under the Agents and/or

Supervisors tabs and non-ACD users under the Unassigned Users tab.

Creating a Non-ACD User

This task describes how to create a non-ACD user. A non-ACD user exists only in Quality

Management. The non-ACD user does not exist in Unified CCX. A non-ACD user can be

an evaluator, manager, supervisor, knowledge worker, and/or archive user, but not an

agent.

TASK

1. Click Create User.

TEP RESULT: The Create User dialog box appears.

2. Complete the fields, and then click OK.

DDITIONAL INFORMATION: The Windows login name must be unique, but users can

have the same first and last names.