Technical References

Quality Management Service Information
30 October 2007
If you are upgrading QM from an earlier version. If, after starting the
SQL Browser Service, you still receive the error message, call technical
support for assistance.
If you are installing QM for the first time. If, after starting the SQL
Browser Service, you still receive the error message, remove the
following files from the C:\Program Files\Microsoft SQL
Server\MSSQL.1\MSSQL\Data folder:
■ SQMDB.mdf
■ SQMDB_log.LDF
■ SQMREPORTDB.mdf
■ SQMREPORTDB_log.LDF
and then run QM Configuration Setup again.
IMPORTANT: Do not remove these files if you are upgrading
QM. If you do, you will lose data that was present in the
previous version of QM. In an initial installation, there is no
QM data yet, so these files are empty and can be removed.