Technical References

Quality Management Service Information
28 October 2007
Problem Reports in CSV, PDF, and XLS format do not open in Microsoft Internet
Explorer 7.
Symptom. A dialog to save the report opens but closes again very
quickly.
Solution Clear the Confirm open after download check box for the CSV, PDF, and
XLS file types. To do this, follow these steps for each file type:
1. Double-click My Computer.
2. On the Tools menu, choose Folder Options.
3. Select the File Types tab.
4. Under Registered File Types, select the file type, and then click
Advanced.
5. Clear the Confirm open after download check box, and then click
OK.
Problem An agent can view calls on the Dashboard tab but not on the
Recordings tab.
Cause. This happens when any of the following has occurred:
■ The agent’s team is not in a group
■ The agent’s team is deleted so that the agent is reassigned to the
default team
■ The agent is deleted from the Cisco Unified Communications
Manager
Solution To see the calls on the Recordings tab, do one of the following (as
appropriate to the individual situation): add the team to a group, add
the agent to a team, or add the agent in Cisco Unified Communications
Manager.