Technical References

Audit Trail Error Messages
October 2007 23
QM recording software is ready to
record.
Description: QM Recording is ready to record.
Action: None.
Recorded (voice): <number of
voice files>.
Description: The number of recorded voice files ready to
be uploaded.
Action: None.
Recorded (voice/screen):
<number of voice and screen
files>
Description: The number of recorded voice and screen
files ready to be uploaded.
Action: None.
Screen recording failed to start. Description: Screen device failed to start recording.
Action: Restart QM Recording; systems will
initialize the screen device.
Service is stopped while user has
not logged out: <user name>.
Description: QM Recording is stopped while the user is
still logged in. No recording will take place.
Action: Restart QM Recording or reboot the
computer.
This user must belong to a team
to record: <domain\username>.
Description: The specified user does not belong to a
team. No recording will take place.
Action: Assign the user to a team in the ACD and
synchronize the data with QM using QM
Administrator to initiate the synchronization
process.
Unable to retrieve phone
information.
Description: QM Recording was unable to detect the
MAC address for the connected phone. No
recording will take place.
Action: Be sure the agent’s phone and computer
are connected in accordance with the
section, “Desktop Recording
Requirements” in the Quality Management
Installation Guide.
Uploaded (voice): <number of
voice files>
Description: The number of recorded voice files that
have been uploaded to the server.
Action: None.
Uploaded (voice/screen):
<number of voice and screen
files>
Description: The number of recorded voice and screen
files that have been uploaded to the server.
Action: None.
Table 6. Audit trail error messages — Continued
Message Description/Action