Technical References

Quality Management Service Information
22 October 2007
Free Space: Checking free space
failed. Free space checking has
been disabled.
Description: At the startup of the Tomcat service on the
Voice and Screen servers, if FTS is unable
to run the free space check, it turns off
future free space checks.
Action: Troubleshoot why FTS was unable to run
the free space check.
Free Space: Checking free space
has been manually turned off.
Description: FTS Free space checking has been turned
off by the user. By default, it is enabled.
Action: FTS will no longer check free space for
storage on the Voice and Screen servers.
As a result, these servers might fill up until
there is no more room for more recordings.
The free space check should be enabled.
Free Space: Prior Warning
Cancelled. <path, current (Mb)>.
Description: A prior free space warning has been
cancelled.
Action: None.
Logged in with version: <current
version>.
Description: A QM user with the specified version of QM
Recording installed has logged in.
Action: None
Logged out. Description: A QM user has logged out.
Action: None.
MAC address is not associated
with the JTAPI user: <MAC
address>.
Description: The MAC address for the agent’s phone is
not associated with the JTAPI user. No
recording will take place.
Action: Be sure the phone is correctly configured in
the Cisco Unified Communications
Manager.
QM CTI service is connected: <CTI
Server IP address>
Description: QM Recording is connected to the QM CTI
service.
Action: None.
QM CTI service is disconnected:
<CTI Server IP address>
Description: QM Recording is not connected to the QM
CTI service. No recordings will take place.
Action: Be sure the QM CTI server IP address is set
correctly in QM Administrator and that the
QM CTI service is running.
Table 6. Audit trail error messages — Continued
Message Description/Action