Technical References

Audit Trail Error Messages
October 2007 21
Audit Trail Error Messages
Table 6 describes the audit trail error messages that can appear in the Service Status
and System Status reports generated through QM Desktop.
Table 6. Audit trail error messages
Message Description/Action
CCM detected is not configured in
QM: <Cisco Unified CM IP
address>.
Description: The Cisco Unified CM detected is not
configured in QM. No recording will take
place.
Action: Check the CallManager Cluster settings in
QM Administrator, and ensure that the
agent phone is homed to the correct Cisco
Unified CM.
Conversion from raw to spx failed. Description: Failed to convert the voice file from *.raw
to *spx format.
Action: QM Recording will convert the file later.
Extension number(s) is/are not in
the inclusion list: <extension
number(s)>.
Description: The extensions from the agent’s phone
cannot be found in the inclusion list. No
recording will take place.
Action: Add the extension(s) you want to record to
the inclusion list.
Free Space <path, current (Mb)>. Description: Free space checks should occur
periodically. The default configuratio nputs
the check at every 18 seconds when free
space is less than or equal to 32000 Mb,
and every 10 minutes when free space is
greater than 32000 Mb. To be approved for
upload, free space must be greater than or
equal to the file size plus 90% of hte failure
threshold. The default failure threshold is
1000 Mb. FTS uploads also write to the QM
databsae EventAudit table. FTS has
hardcoded warning thresholds of 32000,
160008000, and 4000 Mb. Each time a
warning threshold is breached, the
appropriate message is written to the
EventAudit table and to the fts.log file.
Action: None.