Technical References

Quality Management Service Information
12 October 2007
Configuration Files
Each application and service has an associated configuration file that controls logging
and debugging. These files can be edited in a text editor such as Windows Notepad to
change the logging and debugging parameters.
Configuration files are located in the …\Cisco\WFO_QM\config folder on the client or
server computer.
CAUTION: Edit configuration files only as described in this section.
Improper changes can result in logging and/or program failure,
including the possible loss of data. You might want to make a safety
backup of any file you edit before you make changes to it.
The QM configuration and log files are displayed in Table 4.
Table 4. QM configuration and log files
Service/Application Location Configuration File Log File
Backup and Restore server bars.properties bars.log
ContactDelete utility server ContactDelete.properties ContactDelete.log
DB Cleaner server dbcleaner.properties dbcleaner.log
DB Cleaner server splkSqmDBcleaner.cfg splkSqmDBcleaner.log
DB Proxy server dbproxy.properties dbproxy.log
DB Proxy server splkSqmDBproxy.cfg splkSqmDBproxy0001.log
DB Sync server dbsync.properties dbsync.log
File Transfer Servlet (FTS) server log4j-fts.properties fts.log
LDAP Monitor Service server LDAPMonSvr.cfg LDAPMonSvr0001.log
LDAP Monitor Service server slapd.cfg sladp0001.log
LDAP Monitor Service server slurpd.cfg slurpd0001.log
QM Administrator client admin.properties admin.log
QM Configuration Setup server, client postinstall.properties postinstall.log
QM CTI Service server ctiservice.properties ctiservice.log
QM CTI Service server splkSqmCTIservice.cfg splkSqmCTIservice0001.log
QM Desktop client qmdesktop.properties qmdesktop.log
QM Desktop Recording client splkService.cfg sqmService0001.log
QM Desktop Recording client sqmwinlogon.cfg sqmwinlogon0001.log
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