Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
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3
Removing QM
Removing QM
Uninstall QM in the following order:
1. QM Recording
2. QM client applications
3. QM services
Recordings are not removed from client or server computers when QM is removed.
They are maintained in the folder located at:
C:\Program Files\Common Files\QM\Recordings
To remove a QM application:
1. Open the Windows Control Panel.
2. Double-click Add/Remove Programs.
3. From the list, select the application you wish to remove and click Remove.
The application is removed.
NOTE: If you have multiple QM client applications installed on one
computer, and wish to uninstall one application and leave the rest,
you must uninstall all of the applications, reboot your computer, and
then reinstall the desired set of applications. The applications share
certain third party files, and uninstalling one application may remove
files needed by the remaining applications.