Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
Quality Management Installation Guide
44 June 2007
Encrypt Audio Files
Audio files were not encrypted in QM 2.1. They are encrypted in QM 2.3. When
upgrading from version 2.1 to 2.3, some audio files might be left in the staging folders
on the client machines during the upgrade process and get uploaded after the
upgrade without being encrypted. This tool enables you to encrypt any audio files that
are not already encrypted. The only time this tool should be run is after all client
desktops are upgraded to QM 2.3. After that time, no audio files will be unencrypted.
Set Recording Home Directory
This tool displays the Recording Location window (see "Recording File Storage
Location Window" on page 36) so you can change the location where recordings are
stored.