Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
QM Configuration Setup
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Figure 18. QM Configuration Setup tools.
Start Local QM Services
This tool offers a convenient way to start all the QM services that are on the local
computer.
Create Database Catalogs
This tool creates a new QM database if one does not exist or updates an existing
database to the latest schema version without overwriting any existing data. You can
use this to recreate your QM database if you have no backup and your database was
corrupted and you deleted it. The fresh database will be populated when the CRS and
LDAP databases are synced with it.
Test/Allocate Database Connections
This tool tests the database connectivity to see if it can be accessed directly. If the
connection is successful, then the database information is correct.
Generate Info for MSI Clients
This tool updates the information required by the MSI client installation programs to
successfully install QM Desktop, QM Recording, and QM Administrator.
Download/Install JTAPI
This tool is used when a Unified CM is upgraded. It will ask for the AXL user name and
password needed to access the upgraded Unified CM.