Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
QM Configuration Setup
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Each Unified CM in the cluster must be entered in QM Configuration Setup so that QM
Recording can find the location of the QM CTI service. QM stores an association
between the QM CTI service and the Unified CMs in the cluster. If a Unified CM is not
in the list, QM Recording will not know where to register for events.
Figure 15. CallManager Clusters window.
Table 9. CallManager Clusters fields
Field Description
QM CTI Service Location
Host Name The host name of the QM CTI service. This field appears
only if the Host Name radio button is selected.
IP Address The IP address of the QM CTI service. This field appears
only if the IP Address radio button is selected.