Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
Quality Management Installation Guide
38 June 2007
CallManager Clusters Window
The CallManager Clusters window (see Figure 15) is used to configure the Cisco
Unified CM clusters in your system, including information about the QM CTI server and
JTAPI user associated with the cluster.
QM Recording registers with a QM CTI service to filter and receive phone events. The
QM CTI service registers with the Cisco CTI Manager to receive JTAPI events. The JTAPI
user and password is the Unified CM user that has an association to each monitored
phone. If Cisco Agent Desktop is deployed at your site, you can use the same JTAPI
user that is associated with the phones in the Unified Contact Center Express
environment.
Each Unified CM cluster has one or more Cisco CTI Managers. The CTI Manager is a
service that runs on the Unified CM and handles JTAPI events for every Unified CM in
the cluster. A primary and backup CTI Manager can be specified.
You can choose any Unified CM to be your primary and backup. It is recommended
that you do not use the Unified CM publisher as the primary CTI Manager.
Max Peak Hour Uploads The maximum number of recordings that can be
simultaneously uploaded during peak hours. Must be a
value from 1 to 100. This limit is set to conserve
bandwidth on the network. As one upload is completed,
another takes its place, but there can be no more than
the configured number uploading at any one time.
Max Off Hour Uploads The maximum number of recordings that can be
simultaneously uploaded during off hours (the hours not
specified as peak hours as defined by the Peak Hours
Begin and Peak Hours End fields). Must be a value from
1 to 200. This limit is set to conserve bandwidth on the
network. As one upload is completed, another takes its
place, but there can be no more than the configured
number uploading at any one time.
Database Cleanup Time The time when the DBCleanup utility runs. This utility
deletes expired recordings from the database. Must be
between 00:00 and 23:59 in 1-minute increments. It is
recommended that you choose a time when no uploads
are occurring to reduce the load on the system.
Recording Servers (appears after the Voice service is installed)
IP Address The IP address of the machine that hosts the Voice
service.
Table 8. Upload Settings fields — Continued
Field Description