Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
QM Configuration Setup
June 2007 37
Upload Settings Window
The Upload Settings window is used to schedule uploading of peak and off-peak
recordings from the agent desktops to the Voice server, as well as recording metadata
to the QM database.
Figure 14. Upload Settings window.
Table 8. Upload Settings fields
Field Description
Peak Hours Begin The time, in 24-hour format, when peak hours in the
contact center begin. Must be between 00:00 and
23:59. in 1-minute increments.
Peak Hours End The time, in 24-hour format, when peak hours in the
contact center end. Must be between 00:00 and 23:59.
in 1-minute increments.