Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
Quality Management Installation Guide
34 June 2007
Cisco Unified CC Database Window
The Cisco Unified CC Database window (see Figure 12) is used to configure the Cisco
Unified Contact Center Express database.
NOTE: Do not change the location of the Cisco Unified CC Database
after initial setup. If you do, you will lose QM historical data.
Figure 12. Cisco Unified CC Database window.
Username The name used to access the QM database (see
"Prerequisites" on page 22).
Password The password used to access the QM database (see
"Prerequisites" on page 22).
Table 6. QM Database fields — Continued
Field Description