Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
QM Recording Requirements
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Once space if freed up, recordings will resume.
QM Recording and Network Interface Cards
QM recording does not function with some network interface cards (NICs). The Intel
PRO/100 and PRO/1000 NIC series are unable to detect both voice packets and data
packets in a multiple VLAN environment, which prevents QM Recording from
functioning properly. These NICs do not fully support NDIS Promiscuous Mode
settings.
A workaround solution is available from the Intel Technical Support website
(Solution ID: CS-005897). Another solution is to use a NIC that is fully NDIS-compliant.
The workaround described in CS-005897 might not work for some newer Intel
PRO/100 and Intel PRO/1000 cards and drivers.
If the workaround does not solve the problem, the VLAN ID of the IP phone to which
the agent computer is directly connected must be added to the VLANs tab of the Intel
NIC’s Network Connection Properties dialog box.
The IP phone’s VLAN ID can be obtained from the phone’s Network Configuration
screen (press Settings and then choose Network Configuration). See the
documentation specific to your version of Cisco Unified Communications Manager and
IP phone model for more information.
The following is a partial list of supported NICs.
■ D-Link Express EtherNetwork Workstation Ethernet LAN Connectivity
DFE-530TX+
■ D-Link Fast Ethernet 10/100Mb Adapter DFE-550TX
■ SMC Networks Fast Ethernet PCI Card SMC-1244TX
■ SMC Networks EZ Card 10/100 Mbps Fast Ethernet PCI Card SMC-1255TX
■ ReadyLINK Express 10/100 Fast Ethernet Adapter RE100TX
QM Recording Phone Configurations
Two phone configurations are supported:
■ Hard IP phone and agent computer daisy-chained to the network (see Figure
2). Multiple daisy-chained phones are not supported.
■ Cisco IP Communicator soft phone on the agent’s computer, connected to the
network (see
Figure 3). No hard IP phone can be on the same network
connection as the agent PC. Cisco IP Communicator must be in the
computer’s startup menu so that it is detected by QM Recording.