Installation Guide

System Requirements
June 2007 15
Remote Agent Requirements
Agents who do not work on-site are supported only if they connect to the network via a
Cisco 831 router and use a supported hard phone. Cisco IP Communicator is not
supported for a remote agent.
Supported IP Phones
All phones used by QM must support endpoint recording.
For a list of supported IP phones, see the Cisco Customer Response Solutions (CRS)
Software and Hardware Compatibility Guide. This document is available on the web
at:
http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c16
83/ccmigration_09186a008077cb33.pdf
Required Third Party Applications
QM 2.3 requires the following third party applications to run successfully:
■ Microsoft Internet Explorer 6 or 7—required for HTML-based reports
Windows XP
Professional, Service
Pack 1 or later
1 GHz processor
256 MB RAM
20 GB free space
100 MB NIC
1024 × 768 screen
resolution
256 colors minimum
1 GHz processor
512 MB RAM
20 GB free space
100 MB NIC
1024 × 768 screen
resolution
256 colors minimum
500 MHz processor
256 MB RAM
400 MB free space
100 MB NIC
Table 2. Supported desktop component operating systems and hardware — Continued
Operating System
Minimum Hardware Requirements
QM Administrator QM Desktop QM Recording
Table 3. Supported service components operating systems and hardware
Operating System
Minimum Hardware Requirements
QM Central Server
Windows 2003 Server,
Service Pack 1
Cisco Media Convergence Server (MCS) platform or exact
equivalent. For a list of supported MCS-equivalent platforms
see
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/
prod_brochure_list.html