Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
Quality Management Installation Guide
14 June 2007
System Requirements
System Environment
QM 2.3 is integrated into the following Cisco Unified Contact Center Express (Unified
CCX) environment:
Data Configuration Environment
System configuration data is maintained using the following:
■ Directory Services—OpenLDAP v2.2.17
■ Microsoft SQL Server 2005
Operating Environment
QM 2.3 runs in the operating environment described in Table 2 and Table 3.
Table 1. System environment
ACD Unified CM
*
* Cisco Unified CallManager or Cisco Unified Communications Manager. The product name changes
from CallManager to Communications Manager at version 5.1.
Unified Outbound Dialer
Unified CCX 4.1(n) 4.3 n/a
Unified CCX 5.0(n) 5.1, 6.0 Direct Preview Mode
Table 2. Supported desktop component operating systems and hardware
Operating System
Minimum Hardware Requirements
QM Administrator QM Desktop QM Recording
Windows 2000
Professional, Service
Pack 4 or later
1 GHz processor
256 MB RAM
20 GB free space
100 MB NIC
1024 × 768 screen
resolution
256 colors minimum
1 GHz processor
256 MB RAM
20 GB free space
100 MB NIC
1024 × 768 screen
resolution
256 colors minimum
500 MHz processor
256 MB RAM
400 MB free space
100 MB NIC