Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
Quality Management Installation Guide
12 June 2007
System Configuration
One system configuration is supported. This configuration is able to use an external
storage server to store/archive voice recording files (see
"Installing QM Desktop
Applications" on page 49).
The supported configuration is illustrated in Figure 1.
IMPORTANT: To maximize QM’s performance and data storage
capacity, it is strongly recommended that no other applications
reside on the servers that host the QM services.