Installation Guide
Table Of Contents
- Overview
- Installing QM
- Introduction
- Prerequisites
- Installing QM Services
- QM Configuration Setup
- Setting Up NT Authentication for the Cisco Unified CC Database
- Setting Up Named Pipes for the Cisco Unified CC Database
- Installing QM Desktop Applications
- Using Automated Package Distribution Tools
- Removing QM
- Index
QM 2.3 Components
June 2007 11
DBSync Service
The DBSync service synchronizes LDAP with the QM database.
File Transfer Servlet (FTS)
The File Transfer Servlet uses HTTP protocol to upload files from agent desktops to
the Voice server.
LDAP
LDAP contains information about the system’s users, organizations, configuration,
and workflow. It supplies information about agents and their workflows to the QM
Recording service.
LDAP Monitor Service
The LDAP Monitor service constantly checks LDAP to ensure that is running. If LDAP
stops, the LDAP Monitor service restarts it.
Sync Service
The Sync service reads data every 10 minutes from the ACD and synchronizes that
information with LDAP.
Tomcat Webserver
The Tomcat webserver hosts the QM Reports engine and the recording upload engine.
Upload Controller Service
The Upload Controller manages the uploading of recordings and recording metadata
to the Voice server.