Design Guide

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Although Windows Server 2003 has reached end of sale it is still available by purchasing Server
2008 and exercising downgrade rights to Server 2003. See
http://www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx .
4.2 Database Requirements
Each WFO application – MR or WFM – requires one database instance hosted on Microsoft
SQL Server 2005 or in the case of MR 8.0 and above SQL 2008. Partners or customers must
provide this separately for the WFO applications. WFO application deployments can meet this
requirement in two ways:
1) Internally, by installing and hosting SQL Server 2005 standard edition on the application
single server or on the database server within multi-server configurations
2) Externally, by creating an SQL database instance for the WFO application(s) on an external
SQL server
Generally, systems will use the internal option but may consider the external option to reduce
database licensing costs – particularly if the customer already has an enterprise-licensed SQL
server capability or if the enterprise desires to share SQL licensing between WFO and other
applications.
4.2.1 SQL Licensing Guidelines
Acquiring and properly licensing the SQL database used by the WFO application(s) is the
responsibility of the deploying partner and the end customer. Cisco provides the following
guidelines as a convenience for our partners but cannot guarantee the accuracy of the information
nor should this be construed as a replacement for the partner’s due diligence in understanding
software licensing terms and how they apply to a specific implementation.
4.2.2 Guidelines for an Internal SQL Database Licensing
4.2.2.1 Processor verses CAL Licensing
WFO applications require Microsoft SQL Server 2005 Standard edition. Calabrio’s
interpretation of Microsoft’s client access licensing (CAL) terms is that each WFO user would
require a CAL. Since the cost of SQL server plus 30 or more CALs would be more expensive
then the cost of a processor license, Cisco recommends using the processor license which
eliminates the need for user-based CALs. Additional information on Microsoft SQL licensing
can be found at: http://www.microsoft.com/sql/howtobuy/default.mspx .
4.2.2.2 Multiple Processor SQL Licensing
If SQL is hosted on a server with multiple physical processors, like an MCS 7845 or equivalent
server, then Calabrio’s interpretation of Microsoft SQL licensing terms is that multiple SQL
processor licenses would be required.
4.2.2.3 Multi Core SQL Licensing
If SQL is hosted on a single physical processor with multiple cores, then only a single SQL
processor license is required. See details at
http://www.microsoft.com/sql/howtobuy/multicore.mspx .