Design Guide

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As for the amount of MR CTI Event data transferred from the MR CTI service to the recording
services each event is approximately ~200 bytes per event with ~6 events per call (simple call
scenario) multiplied by the calls per agent and number of agents. MR CTI starts monitoring the
phone when the agent logs in during End Point recording (and removes registration on log out).
For Server-based recording it is constantly monitoring the phone. Agent login/logout has no
bearing on monitoring. Only phones configured for MR are monitored.
MR also connects with the ACD database for syncing purposes and the CUCM database for
SPAN configuration and the MANA CDR task that does call count comparisons. Latency is not
an issue for any of these connections.
6.4 Can WFM and MR deploy on the same server
Not currently as there are conflicts between some of the common services like Tomcat. This is a
recognized goal which is under consideration for future releases.
7. For further Information
All product documentation is available online; please visit Cisco.com for the latest product
documentation. For additional product questions see the Cisco Community Central Contact
Center Applications page at
https://www.myciscocommunity.com/community/partner/collaboration/contactcenter/apps
.