Design Guide

11
Workforce Management Server Capacities
Processor
Intel 5140 Xeon
2.33 GHz
2 x Intel 5140 Xeon
2.33 GHz
Memory 2 GB 4 GB
System Storage
Cisco MCS Equivalent MCS 7835 MCS 7845
Maximum number of named users 450 900
Maximum number of concurrent agents users 150 300
40 GB
Workforce Management: Single Server Configuration
5.3.2 Workforce Management Multi-Server Hardware Configuration
WFM hardware configurations for higher user counts include new 3- and 5-server
configurations. These configurations support the maximum number of named or concurrent users
as shown in the table below.