Design Guide

4.2.2.4 Virtual server, aka VMware, SQL licensing.

Virtual servers are now an approved WFO hardware configuration, with the following caveat

from the Product Install Guide:

MR hosted on VMware was only tested for functionality. MR was not tested for performance or scalability

in the VMware environment. Due to the many VM configuration factors and possible performance

impacts of additional hosted virtual servers, determining the actual server performance results under the

VMware environment is the customer’s responsibility. If a problem occurs, the customer may be required

to shut down other VM sessions or reproduce the problem in a non-VMware configuration to assist in the

isolation of the issue. Support for performance and scalability issues are limited to server-based

deployments.

The following link explains virtual server licensing for SQL

http://www.microsoft.com/sql/howtobuy/faq.mspx .

4.2.3 Guidelines for an External SQL Database

When using an external database, ensure the database server has additional capacity to handle the

WFO application load. If sharing a SQL database between the WFO applications, MR and

WFM, Cisco recommends the SQL database be hosted on a dedicated SQL server on a platform

equivalent to the largest platform recommended for either of the WFO applications.

5. Server Hardware Configurations

5.1 Matching the Hardware to the Number of Users

The server configuration recommended is directly dependent upon the expected number of

named and concurrent users of the application. The maximum recommended users are based

upon scalability testing to ensure a reliable and responsive system for the customer. Partners

should take into account not only the initial number of users within the deployment but also

consider potential growth factors and size the system to accommodate potential expansion of the

user base, at least for the first year after deployment.

5.2 Server Hardware Specifications

Application server recommendations are based upon a few specific Cisco MSC H2 server

configurations. Partners may substitute different hardware provided it is equivalent or better

then the target MCS server. Because Cisco may update the MCS server configurations from

time to time, partners can use the following link to the server specification in lieu of the

specifications themselves. Partners should verify their proposed hardware is equivalent to the

Cisco MCS xxx H2 server configurations when designing a WFO system to ensure they are

deploying equivalent or better configurations. Cisco MCS server configurations are listed at

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html

5.3 Workforce Management Hardware

5.3.1 Workforce Management Single-Server Hardware Configuration

The current WFM release supports a single server configuration with all WFM services installed

upon a single MCS equivalent server. The specific model required is defined by the maximum

number of named or concurrent users as shown in the table below: