Installation Guide

June 2007 7
Overview
Introduction
The Workforce Management (WFM) InstallShield Wizard guides you through the
processing of installing the Workforce Management application.
After you have successfully installed the WFM application into a properly-configured
Cisco Unified Workforce Optimization environment, the basic functionality of WFM is
ready to configure for your use. See the following documents for information on
configuring WFM:
■ Workforce Management Administrator User Guide for Cisco Unified Workforce
Optimization
■ Workforce Management Supervisor User Guide for Cisco Unified Workforce
Optimization