Installation Guide

Setting up NT Authentication for the Cisco Unified CC Database
June 2007 43
NOTE: The Windows user must have write access to the C:\Program
Files\Cisco\WFO_WFM\log folder so logs can be written.
Step 3. Verifying the connection
To verify the connection:
1. Start Workforce Management.
2. Click Agents > Agent. If there are users listed there, the synchronization
worked.
3. Check the log file for the OOC service in C:\Program Files\Cisco\WFO_
WFM\yyyymmdd-ooCollector.log, where yyyymmdd is the date, and verify
there are no error messages in the log file.