Installation Guide

Setting up NT Authentication for the Cisco Unified CC Database
June 2007 41
Setting up NT Authentication for the Cisco
Unified CC Database
If you select NT Authentication on the Cisco Unified CC Configuration window in WFM
Configuration Setup (see
"Step 6. Configuring Unified CCX for WFM" on page 37), you
must perform the following procedure to support NT authentication for the Cisco
Unified CC database.
These steps must be done after you install the WFM and before you start
administering any users with WFM.
To set up NT authentication for the Cisco Unified CC database, you must:
1. Set up NT users who will be used to connect to the database. A user must be
known on both the CRS server and the WFM server, and the CRS server
cannot be on a domain.
2. Configure the WFM Sync and OOC services to run as the authenticating user.
3. Verify the connection.
Step 1. Setting up NT users
To set up NT users who will be used to connect to the database:
On the CRS server:
1. Add a user.
2. Add this user to the CRSUser and Administrator groups.
On the QM server:
1. Add a user with the same username and password as the user created on the
CRS server.
2. Add this user to the Administrator group
3. Set the user to have permissions to log on as a service.
To add a user:
1. Right-click My Computer and select Manage.
2. Under Local Users and Groups, right-click Users and select New User.
3. Enter a username and password, clear the User must change password at
next logon check box, select the Password never expires check box, and then
click Create.
The user is now added to the list of users.