Installation Guide

Setting up the WFM configuration
June 2007 39
Figure 13. Workforce Management — Configuration Setup: CTI Server Configuration
To add a Unified Contact Center server:
a. Click Add.
The Enter IP Address and Port dialog appears (Figure 14).
Figure 14. Enter IP Address and Port
b. Enter the IP address and port number for the Unified Contact Center
server.
c. Click OK to save your changes and close the dialog.
The IP address and port number appears in the CTI Servers list.
To remove a Unified Contact Center server:
a. Choose a server from the CTI Servers list.
b. Click Remove.