Installation Guide

Workforce Management Installation Guide 8.0
38 June 2007
3. Enter the name of the SQL Instance for Unified CCX.
4. Choose the version of Unified CCX from the list. The available options are
Express 4.1 and Express 5.0.
5. Choose one of the following database access methods:
■ NT Authentication — Choose this option if you want to use NT
Authentication for Unified CCX.
■ SQL Authentication — Choose this option if you want to use SQL
Authentication for Unified CCX. This field is disabled if you select Express
5.0 from the Unified CC Version field.
NOTE: The version of Unified CCX chosen in the Unified CC Version
field determines what database access methods are available. If a
database access method is not available for your chosen version of
Unified CCX, the option is disabled.
6. If enabled, enter the SQL Instance username and password.
7. Cl ick Next.
The CTI Server Configuration window appears. Go to "Step 7. Configuring
Unified Contact Center servers for WFM" on page 38.
Step 7. Configuring Unified Contact Center servers for
WFM
To configure Unified Contact Center servers for WFM:
1. From the CTI Server Configuration window (Figure 13), add or remove a
Unified Contact Center server.