Installation Guide
Setting up the WFM configuration
June 2007 37
The WFM application uses this password to access the Active Directory.
7. Cl ick Next.
The Unified CC Configuration window appears. Go to "Step 6. Configuring
Unified CCX for WFM" on page 37.
Step 6. Configuring Unified CCX for WFM
To configure Unified CCX for WFM:
1. From the Configuring the Unified CC window, enter the IP address for Unified
CCX Side A (
Figure 12).
Figure 12. Workforce Management — Configuration Setup: Unified CC Configuration
2. If the Unified CCX has a Side B, enter the IP address for Side B.
If the Unified CCX does not have a Side B, enter the side A IP address again for
Side B.
NOTE: You must enter an IP address for Side B. If you leave the Side
B field blank, the OOC service will not be able to retrieve historical
data.