Installation Guide

Workforce Management Installation Guide 8.0
36 June 2007
Step 5. Setting up the Active Directory
This is an optional step. If you do not intend to use Active Directory to manage users in
the WFM application, click Next and go to
"Step 6. Configuring Unified CCX for WFM"
on page 37. If you intend to use Active Directory, follow the instructions below.
To set up the Active Directory:
1. From the Active directory Setup window (Figure 11), select the Use Active
Directory check box.
The Use Active Directory check box is clear by default.
Figure 11. Workforce Management — Active Directory Setup
2. Enter the domain name associated with the Active Directory and its port
number in the Domain and Domain Port fields.
3. If you want to add a second domain name, enter the second domain name
and port in the Alternate Domain and Alternate Domain Port fields.
4. Enter a path to the user search base (OU) in the User Base (OU) field.
5. Enter a path to common names (CN) in the Active Directory account in the
Active Directory User field.
6. Enter the password associated with the Active Directory user in the Password
field.