Installation Guide

Setting up the WFM configuration
June 2007 33
Figure 8. Workforce Management — Configuration Setup: General Configuration
2. If Quality Management is installed, select the Quality Management is installed
check box and enter the IP address for the Quality Management base server.
3. Click Next.
NOTE: The WFM installation wizard fails if you enter incorrect
information. The following list identifies potential reasons why the
WFM installation wizard fails:
■ If you enter an invalid IP address the Configuration Setup will display an
error messages. Correct the IP address and try again. Note that WFM only
recognizes active IP addresses. It might not know what is installed on the
machine associated with the IP address.
■ If there is no SQL server with the appropriate user name and password
installed at the IP address for the local machine, the WFM database step
will fail.
■ If you enter a valid IP address that is not associated with a machine
running the WFM application, no error messages will appear.
The WFM Configuration Setup tool validates the IP addresses and displays the
WFM Database window. Go to
"Step 3. Entering SQL username and password"
on page 34.