Installation Guide

Workforce Management Installation Guide 8.0
26 June 2007
Prerequisites
Before you install the WFM application you must ensure that:
■ The Cisco Media Convergence Server (MCS) platform is a dedicated
standalone server.
■ Windows 2003 Server is installed and running.
■ Microsoft SQL Server 2005 is installed and running.
■ You have a username and password for logging into the Microsoft SQL Server
2005. See
"Creating a SQL Login User" on page 22 for instructions.
NOTE: You must have permission to create databases.
■ You know the IP addresses for the local machine and the Quality Management
Base Server. The Configuration Setup tool will ask you for this information.
■ If you intend to use Active Directory to manage user accounts, you need the
following information:
— The domain names and ports for the Active directory
— The Active Directory paths to the users
— The common names (CN) from the Active Directory account and the
password
■ You have the following information for Cisco Unified CCX:
— The IP addresses for Side A and optionally Side B
— The name of the Unified CCX Instance
— The version of the Unified CCX
— The username and password for the SQL database if you are using SQL
authentication for Cisco Unified CCX 4.1.
■ The IP address and port number for the Unified Contact Center server.
If the environment in which you are installing WFM includes any of the following
servers, they must be installed and running before WFM can administer these servers:
■ Cisco Unified CM
■ Cisco Unified CC
■ Cisco ICM
■ Reports server
■ Cisco Unity server