Installation Guide

Workforce Management Installation Guide 8.0
18 June 2007
System capacity
WFM 8.0 supports the following system capacities.
NOTE: Capacity numbers are goals. Actual numbers may vary.
Attribute Capacity
Maximum number of WFM users 300
Maximum number of agents per team 150
Maximum number of skills per agent (for real time
reporting)
50
Maximum number of supervisors per site 50
Maximum number of supervisors per team 30
Average number of agents per supervisor 7.5:1