Installation Guide

Workforce Management Installation Guide 8.0
14 June 2007
System requirements
The following are the minimum system requirements for the WFM.
System environment
WFM 8.0 has been verified in the following configurations:
Operating environment
WFM runs on the following minimum operating systems and hardware.
Table 1. Verified configurations
ACD PBX
Configuration 1 Unified CCX 5.0 Unified Communications
Manager 5.1, 6.0
Configuration 2 Unified CCX 4.1 Unified Communications
Manager 4.3
Table 2. Desktop minimum operating systems and hardware
Operating System Hardware
Windows 2000 Professional Service Pack 4 • 500 MHz Intel Pentium or
higher
• 128 MB RAM or higher
• 1024 × 768 screen resolution
or higher
• 100 Mbit NIC or higher
• Windows XP Professional Service Pack 2 • 500 MHz Intel Pentium or
higher
• 128 MB RAM or higher
• 1024 × 768 screen resolution
or higher
• 100 Mbit NIC or higher