Release Notes

8
Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)
8.5(1)
Troubleshooting
Resolved Caveats
This section lists caveats that are resolved but that may have been open in previous releases.
Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect
status
continually changes, be aware that this document reflects a snapshot of the defects that were
resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug
Toolkit (see the “Using Bug Toolkit” section on page 6).
The following sections list caveats that are resolved in Cisco Unified Workforce Optimization Quality
Management
but that may have been open in previous releases:
• Release 8.5(1), page 8
Release 8.5(1)
Table 4 Resolved in Release 8.5(1)
Identifier Severity Component Headline
CSCth15859 3 qm Record Server stops listening on port 59102
Table 4 lists the caveats that were resolved in Release 8.5(1).
Troubleshooting
See the Cisco Unified Workforce Optimization Quality Management Troubleshooting Guide for
troubleshooting information.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
(Click Obtaining Additional Information.)
Obtaining Upgrade Media
If you are upgrading, use the Product Upgrade Tool (PUT) or the PUT for registered customers only to
obtain a media kit and license or purchase the upgrade from Cisco Sales.
To use the PUT, you must enter your Cisco contract number (Example: Smartnet, SASU, or ESW) and
request the CD/DVD set. If you do not have a valid contract, you must purchase the upgrade from Cisco
Sales. It is the contract that validates your entitlement to updates through the Cisco Product Upgrade
Tool (PUT).